| 1: |
How do I prepare my browser for subscription access to software applications?
|
| A: |
You need to make Software.InfoMine.com a trusted site and install the required ActiveX component.
See FAQ questions 2 and 3 for more instructions. |
| 2: |
How do I make Software.InfoMine.com a trusted site? |
| A: |
- Press the "Alt" key on your keyboard to display the menu bar
- Select "Tools"
- Select "Internet Options"
- In the Internet Options window that comes up, select the "Security" tab
- In the Security tab, select "Trusted Sites"
- Once Trusted Sites are selected, click on "Sites"
- Enter "https://software.infomine.com/" under "Add this website to the zone:"
- Click "Add"
- Click "Close"
- Close the open Internet Options window
|
| 3: |
How do I install the required ActiveX component? |
| A: |
- Log in to Software.InfoMine.com
- When you see a security warning about ActiveX, right click on the yellow toolbar, then click "Run" or "Install"
- If the security warning comes back, you need to add Software.InfoMine.com as a trusted site
|
| 4: |
I am unable to install the ActiveX, are there any alternatives? |
| A: |
for troubleshooting help or to find out about alternate access methods. |
| 5: |
Can I use this service on a Mac? |
| A: |
We may be able to accommodate Mac users.
|
| 6: |
Can I use this service on Linux? |
| A: |
We may be able to accommodate Linux users.
|
| 7: |
Can I upload and download files? |
| A: |
Yes. Once you've launched the application at least once, you will have the ability to upload and download files from your home directory.
|
| 8: |
Is there an inactivity time limit for my software application? |
| A: |
Yes ... if there is no activity (mouse movement, mouse click, etc.) in the access window to your software application then connection will be lost (and your application will stop) after a pre-determined time limit. This limit varies by software application ... for example: IC-MinEval: 15min; EcoSSe 3D: 30min.
Contact
if you need a custom limit for your application.
|
| 9: |
How do I delete files? |
| A: |
You can delete files through the Open or Save dialog box. To do so, select the file to be deleted and press the "Delete" key on your keyboard.
|